Emergency issues are any issues that immediately put people and/or the property in danger, which will cause relocation if not addressed immediately. These will be addressed with services within 24 hours of being reported.

Habitability issues are any issues that can impact the habitability of the home and/or are listed on the lease agreement. These will be addressed with services anytime after 48 hours of being reported.

Common issues are usually cosmetic or aesthetic in nature and do not impact the habitability of the home. These will be addressed or left as is at the property owner’s discretion.