All Collections
Marketing & Management
Self-Tours
What happens during a Self-Tour?
What happens during a Self-Tour?
Ray Wei avatar
Written by Ray Wei
Updated over a week ago

Here’s what happens during a Poplar Homes Self-Tour:

1.  Verified prospective renters will receive an SMS with a link to a webpage where they will input the lockbox’s serial code. The serial code is found on top of the lockbox. 

2. After the prospects input the serial code, they will receive a one-time lockbox code through SMS that expires within an hour. They will input this one-time access code on the electronic lock box located on the property’s front door and start the Poplar Homes Self-tour.

3. After the Self Tour, prospect renters can instantly apply to the property. Our team will send them an application link through SMS. We’ll also send them a survey through SMS to check up on their Self-Tour experience.
​ 
4. If prospect renters have already applied, they can log on to their Renter dashboard and complete their profile.

5. Fielders are scheduled to patrol your property and check these 5 items to increase security at your home:

  • Verify the Self Tour lockbox

  • Test keys for valid access

  • Submit a photo of each door entry to ensure no breaches

  • Submit a photo of each bedroom, bathroom, kitchen, and living room to verify the condition of the home

  • Submit a photo of the keys in the lockbox

Did this answer your question?